At Quickbuynation, we strive to ensure that every customer is delighted with their purchase. However, we understand that sometimes a product may not meet your expectations or may arrive with an issue. Our Returns & Refund Policy is designed to make the process as smooth and transparent as possible. Below, you’ll find detailed information about how to return a product, request a refund, and what to expect.
Return Eligibility
We accept returns within 7 days from the date you receive your order. To be eligible for a return, the product must be unused, in its original condition, and in its original packaging. If your product arrives damaged, defective, or incorrect due to a manufacturing error, we will gladly accept a return or provide a replacement at no additional cost.
Non-Returnable Items
Please note that personalized or custom-designed products are generally non-returnable, as they are made specifically to your specifications. However, if a custom product has a manufacturing defect (e.g., printing errors, embroidery issues, or material flaws), you may be eligible for a refund or replacement. Non-returnable items include:
- Customized products that were designed according to your specifications, unless there is a manufacturing defect.
- Items that have been used, damaged, or altered by the customer.
How to Initiate a Return
If you need to return a product, please follow these steps:
- Contact Us: Reach out to our customer support team at [email protected] within 7 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos (e.g., for damaged or defective items).
- Receive Instructions: Our team will review your request and provide detailed return instructions, including the return shipping address and any necessary forms.
- Ship the Item: Package the item securely in its original packaging and ship it back to us using the provided instructions. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.
- Inspection and Processing: Once we receive your return, we will inspect the item to ensure it meets our return criteria. If approved, we will process your refund or replacement within 5-7 business days.
Refunds
If your return is approved, we will issue a refund to your original payment method (e.g., PayPal, credit/debit card). Refunds typically take 5-10 business days to appear in your account, depending on your payment provider. Please note that shipping costs are non-refundable, unless the return is due to a manufacturing defect or an error on our part.
100% Money-Back Guarantee
We stand by our commitment to timely delivery. If your order does not arrive within 30 days from the date of purchase, for any reason, you are eligible for a full refund. Simply contact our customer support team, and we’ll process your refund promptly, no questions asked.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us immediately at [email protected]. Include your order number and photos of the issue, and we’ll work with you to resolve the problem. Depending on the situation, we may offer a replacement, repair, or full refund.
Return Shipping Costs
If the return is due to a manufacturing defect or an error on our part (e.g., incorrect or damaged item), Quickbuynation will cover the return shipping costs. For all other returns, the customer is responsible for return shipping fees. We recommend using a reliable, trackable shipping method to ensure your return reaches us safely.
Contact Us
If you have any questions about our Returns & Refund Policy or need assistance with a return, please don’t hesitate to reach out to our customer support team at [email protected]. We’re here to ensure your shopping experience with Quickbuynation is exceptional.